Customer Success Manager, High Touch — Intercom

Intercom is hiring a Customer Success Manager, High Touch in San Francisco, California. This is a live opening on Intercom's own careers site — the button below goes straight to their application page.

The role at a glance

• Employer: Intercom
• Location: San Francisco, California
• Team: Customer Success & Solutions
• Listed since: 2026-08-27 (updated 2026-09-08)
• Checked against the employer's board: 2026-09-09

From the posting

Fin is the AI Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales, to ecommerce.

Apply on Intercom's careers page →

How to stand out for this role

Support hiring managers read for two things: can you write clearly under pressure, and do you stay calm when the customer is not. Lead your application with a concrete case you resolved — what the customer wanted, what was actually wrong, and how you closed the loop. If the posting names a tool (Zendesk, Intercom, Salesforce Service Cloud), mention your hands-on time with it in the first three lines; it is often a hard filter. Response-time and satisfaction numbers from a previous role are worth more than adjectives.

JobHuntley is not the employer and never charges applicants. This listing is read from Intercom's applicant-tracking system and re-checked automatically; if the role has closed, the employer's page will say so. Pay and benefits are set by the employer — check the posting itself.